Thank you for shopping with Bebeto Chocolates ! We want you to be completely satisfied with your purchase. If for any reason you’re not fully happy with your Polkadot Chocolate Bars, we’re here to assist. Please review our refund and return policy below for more details on how we handle returns and exchanges.

1. Returns
We understand that sometimes products might not meet your expectations. If you would like to return your purchase, please follow these guidelines:

  • Eligibility for Returns: You can return your items within 14 days of receiving your order.
  • Condition of Returns: To be eligible for a return, your item must be unused, undamaged, and in the original packaging.
  • Non-Returnable Items: For health and safety reasons, chocolate items that have been opened or used cannot be returned.

2. Refunds
Once we receive your returned item, we will inspect it and notify you about the status of your refund. If approved, we will issue a refund to your original payment method. Please note:

  • Processing Time: Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
  • Shipping Charges: Shipping fees are non-refundable. If the return is due to an error on our part, we will cover return shipping costs.

3. Exchanges
If you received a defective or incorrect item, we’re happy to assist with an exchange. You may exchange the product for a similar item or choose another product of equal value. To initiate an exchange, please follow the return process and specify your desired replacement.

4. Damaged or Defective Items
If your chocolates arrive damaged or defective, please contact us within 7 days of receiving your order. We’ll resolve the issue by either sending a replacement or issuing a refund. Be sure to provide photographic evidence of the damaged or defective item to help us process your request.

5. How to Return or Exchange an Item
To initiate a return, refund, or exchange, please follow these steps:

  • Contact Us: Email us at sales@polkadotschocolatebars.com with your order details.
  • Return Authorization: After verifying your request, we’ll provide you with a Return Authorization Number (RAN) and return instructions.
  • Ship the Item: Return the product to the address we provide, ensuring it’s properly packaged to avoid damage during transit.
  • Confirmation: Once we receive and inspect the returned item, we’ll notify you of the next steps.

6. Shipping for Returns and Exchanges

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part.
  • Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of lost items.

7. Cancellation Policy
If you wish to cancel your order, please contact us immediately after placing it. If your order has already been processed or shipped, we may not be able to cancel it. Please review your order carefully before finalizing your purchase.

8. Contact Us
If you have any questions or need further assistance with a return, refund, or exchange, don’t hesitate to contact us. We’re here to help!

We appreciate your business and look forward to serving you again soon!